Veterinary Service with Courtesy & Respect!
When you and your pet arrive here at Shannondale Pet Hospital, you will be greeted by one of our friendly courteous staff members with a warm friendly smile, and usually our clinic mascot ‘Sargent’.
Your contact information will need to be confirmed at each visit as having accurate up-to-date information (address, phone number, e-mail, emergency contact) is important to us as being your loved ones medical care provider we need to be able to contact you regarding follow-up appointments, wellness exam / vaccine reminders, and to check in for updates and ensure your pet is doing well.
A large scale is located in our front office where we weigh our dog patients, and smaller scales are found in each of the examination rooms where our cat patients are weighed.
We love to personalize our patient’s medical records with their photo. We will ask to take a photo of your pet for their medical record.
Our front staff will take brief notes for the veterinarian regarding any concerns and/or questions regarding your pet’s health.
We understand that your time is valuable and we do our best to keep your wait to a minimum. We offer complimentary coffee, tea, hot chocolate and water as well as a variety of magazines, informational brochures on products and services, or a television to watch with educational videos during your brief wait.
When it is time for your pets visit the veterinarian will approach the reception area to greet you and your pet and kindly ask you to join them in their examination room. In the examination room the veterinarian will address your pets overall health and any concerns you may have and complete a full physical exam.
After a full physical exam and consultation has been completed in the examination room the veterinarian will accompany you to the reception area where the front staff will then take over wrapping up your visit with explaining medications, treatment plans, procedures, follow-up appointments and the invoice from your visit.
Payment types accepted are: cash, debit, visa, mastercard and american express.
You can expect to be treated with professionalism and courtesy, and your pet to be treated with care and compassion here at Shannondale Pet Hospital.
